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You may need a serial number and product key to activate someAutodesk software.

Note: If you are on subscription, you may no longer need toenter a serial number or product key; you just need to signin. Serial numbers are never required for launching productswith network licenses.

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Serial Number Locations

Serial numbers are unique codes associated with your AutodeskAccount and a particular product that you have purchased or isotherwise available to you. For 2014 versions and later, you canfind them in Autodesk Account, on the Management tab. Depending onyour license type, you may not need a serial number to launch yourproduct.

Autodesk Account

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The Management tab of your Autodesk Account page stores theserial numbers and product keys for each licensed product.

Note about serial number visibility in AutodeskAccount: Only account administrators, such as ContractManagers and Software Coordinators, and Named Users with assignedsoftware benefits will see serial numbers in Autodesk Account.You are the account administrator if you purchased a softwaresubscription using your Autodesk Account or were assigned the roleof Contract Manager or Software Coordinator by your company. If youdo not see the software you wish to activate in your Autodeskaccount or see the message 'Contact your admin for serial numbers,'you need to contact the account administrator. Only anadministrator can assign you as a Named User or End User and giveyou permissions to download and activate the software.

Education Community

When students, educators, and educational institutions downloadproducts from the Education Community,the product serial numbers are found in the followinglocations:

  • Displayed at the time of download
  • Sent by email
  • On the Management tab in Autodesk Account

See:FindSerial Numbers & Product Keys for Educational Licenses

Physical Media

Serial Numbers do not appear on software packaging forAutodesk software versions 2014 and newer. Serial numbers for theseversions are emailed to you after you place an order or can befound in AutodeskAccount.

If you have physical media (a DVD or USB key) for a 2013or earlier product, your serial number and productkey will be printed on the label of the productpackaging.


Example of label from 2011 version. Format is similar for 2010- 2013 product releases.

Product Key Locations

Product keys are codes that identify each productversion.

  • You can find product keys for recent versions of your productin Autodesk Account, on the Management tab.

  • To look up a product key for a particular product version (2010and later), you can also go to: Look UpProduct Keys.

Older product keys

If you can't find the product key for older versions ofAutodesk software (2013 and later), you may be able to findit in a text file in the installation folder.

To determine if your product key is available inyour installation folder:

  1. Using your installation media, (USB key, DVD, download folder,etc.) navigate to the folder that contains the setup.exefile for your Autodesk product.
  2. In that folder, look for a file named MID.txt,MID01.txt, MID02.txt or some variation on thatname.
  3. Open this file in Notepad and verify that the product name iscorrect.
  4. The first five characters of the part number should also be theproduct key for that product.


Example:

MID:Autodesk_Design_Suite_Ultimate_2012_64bit_SWL_ENU_C009_EXE1
Product Name: Autodesk Design Suite Ultimate 2012
Platform: Windows XP/Vista/Win7
Media: ESD
Part Number: 769D1-05Y001-P503E,769D1-05Y001-P504E

See Also:

Issue:

When activating an Autodesk product as a standalone license, the following error message is displayed:
The serial number you entered is not valid. Try again. (1)

Note: This article also applies to collections: Architecture Engineering Construction Collection, Product Design Collection, and Media & Entertainment Collection.

Causes:

There are several reasons this message may appear during an activation, including:
  • The serial number is for a network license rather than a stand-alone license.
  • The serial number does not match the media (or product key) used either during installation or during initial activation of the product.
  • The serial number has been upgraded to a new release. (Active subscription contracts have previous version benefits, so this does not apply to them.)
  • The product has been upgraded to a different product. (This can also happen if with an active subscription contract. Check the previous version eligibility list.)
  • The product has been returned through a reseller or the online store.
  • The subscription license has lapsed or been canceled.
  • The serial number is not registered.
  • The license changed from serial number to 'Sign In' without serial number.

Serial number does not match media or initial activation information

An “Invalid serial number” error may occur if the serial number used for activation does not match the media used for installation. Common examples include:
  • AutoCAD 2016 installed using the Building Design Suite 2016 installer, but attempting to activate/reactivate it using the AutoCAD 2016 serial number.
  • AutoCAD LT 2016 activated using the AutoCAD LT 2016 serial number, but attempting to reactivate it using the Inventor LT Suite 2016 serial number.
  • AutoCAD 2017 activated using the Building Design Suite 2017 serial number, but attempting to reactivate it using the Architecture, Engineering and Construction Collection serial number.
  • AutoCAD LT 2020 entitled under Revit LT 2020 suite, is attempted to activate with the suite serial number and the AutoCAD LT default product key 057L1, instead of the suite serial number and the suite product key 828L1.

Solution:

To avoid this error, use one of the following:
  • The serial number that matches the product media (or product key) used during installation.
  • The serial number that matches the product key used during initial activation.
If neither option is possible (e.g., subscription has expired), then uninstall and reinstall the product using the product media (or product key) that matches the new subscription.
Note: For industry collection users, if switching* an active individual product or suite subscription to an industry collection subscription, there is no need to update the serial number for products that are already installed and activated. Attempting to do so may result in the “invalid serial number” error. To ensure continued access to the software, be sure to assign users to the new subscription in the Autodesk Account. However, if a suite subscription expired prior to starting a new industry collection subscription, then a clean uninstall and reinstall of the product is needed from the individual product installer.
* Switching subscriptions before a subscription expires allows taking advantage of automated switching (i.e., no need to enter a new serial number or reinstall products). Learn more about switching subscriptions: How to activate & switch from Suite to Collection.

Self-service registration and activation

All Autodesk products are automatically registered with Autodesk during the first install and activation through the internet. If this is not the first time a product has been activated or used, the software has already been registered with Autodesk and cannot be registered again.
If the computer on which the software will be installed has no internet connection, follow these steps to register and obtain an activation code:
  1. Review the link Activating & Registering your Autodesk Software Online.
  2. Go to Activation and registration sign in site/link.
  3. Create an account if one does not already exist. Otherwise, log in to register and get the activation code.

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Products with subscription

If a subscription customer, have the Contract Manager/Software Coordinator or Primary/Secondary Admin log in to Autodesk Account to verify deployment and whether the product is on the previous version eligibility list.
This problem can also occur when trying to activate an older version of a product that is covered under subscription (see Error: 'Serial number invalid' (Subscription product).

Contacting Autodesk for help

Go to Installation & Activation Support or click the Contact Support button on any support article.

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See Also:

Products:

3ds Max; AutoCAD Products; Inventor Products; Maya; Navisworks Products; Revit Product Family;